Back to Work
Commercial law
Experience strategy
Global
Case study · 2024
Freshfields
Discovery and UX strategy to build better engagement and brand fit through the digital experience.
Case throughput
+38%
Measured against the pre-pilot baseline over eight weeks.
Caseworker touchtime
−6m 12s
Median time from claim received to decision issued.
Applicant drop-off
−14pts
On the ID verification step — the deepest trough in the funnel.
This case study is password protected.